Privacy Policy
1. OUR APPROACH
1.1 This Privacy Policy (the “Policy”) sets out how we SRS WHOLESALE (RE)INSURANCE BROKERS SINGLE MEMBER S.A (registered company number 150313703000) headquartered at 44 Vasilissis Amalias Avenue, 10558 Athens and any of our subsidiaries or holding companies (together referred to as “SRS GROUP OF COMPANIES”, “our” or “we”) process the personal data of our customers, brokers and website visitors in the European Union (“Users”).
1.2 If you have any questions about this Policy, please contact our data protection officer (“DPO”) by sending an email atdpo@srsgoc.com
2. WHAT INFORMATION DO WE COLLECT
Personal Data
2.1 We will collect personal data when you obtain a quote for one of our products of services, or in the course of providing you with one of our products of services. We will also collect personal data when you register with us or provide your information through our website. The types of information we collect may include:
2.1.1 Information you provide us in your insurance application, including names, addresses, date of birth or other information provided by you in your application for insurance;
2.1.2 Information you provide us to help us carry out our obligations under any insurance contract in place between us and you;
2.1.3 Information you provide us relating to an insurance claim you make; and
2.1.4 Information you provide us through one of our mobile apps or customer portals.
2.2 We will use your personal data, and may share your personal data with other third parties acting on our behalf, for one or more of the following purposes:
2.2.1 To analyze your insurance needs;
2.2.2 To give you an estimate or provide you with a quote for one of our policies;
2.2.3 To administer or carry out our obligations under any insurance contract in place between us and you;
2.2.4 To assess and adjust any insurance claim you make;
2.2.5 To assess and respond to a complaint you might make relating to our products or services; and
2.2.6 To ensure the security of your account and our business, preventing or detecting fraud or abuses of our website, for example, by requesting verification information in order to reset your account password.
2.3 In certain circumstances, we may need to collect sensitive personal data about you, which may include information about:
2.3.1 Your physical or mental health condition, or the physical or mental health condition of members of your family, or the physical or mental health condition of one of your employees; and
2.3.2 Any criminal offence or alleged criminal offence committed by you, or members of your family, or one of your employees.
2.4 We will only use such sensitive personal data to:
2.4.1 To administer or carry out our obligations under any insurance contract in place between us and you;
2.4.2 To assess and adjust any insurance claim you make; and
2.4.3 To assess and respond to a complaint you might make relating to our products or services.
2.5 We may also collect non-personal data (i.e. information that has been sufficiently anonymized and aggregated such that you cannot be identified directly or indirectly from it). Further information about our use of non-personal data is included in paragraph 9 (below).
3. INFORMATION FOR MARKETING PURPOSES
3.1 Where you have consented to us using your personal data for marketing purposes, we may use your information as follows:
3.1.1 To provide you with information, products or services that you request from us or which we feel may interest you; and
3.1.2 For market research purposes, where we may contact you to ask for your feedback.
3.2 If at any time after you have consented to us using your information for marketing purposes you wish us to stop using your information for these purposes, please email us at legal@srsgoc.com.
4. GROUNDS FOR PROCESSING
4.1 To process your data lawfully we need to rely on one or more valid legal grounds. Our primary legal ground is that we need the data to fulfil our contract with you or to take certain steps prior to entering our contract with you. However, there may be circumstances where we also rely on other valid legal grounds, such as:
4.1.1 your consent to particular processing activities. For example, where you have consented to us using your information for marketing purposes;
4.1.2 our legitimate interests as a business (except where your interests or fundamental rights override these). For example, it is within our legitimate interests to use your data to prevent or detect fraud or abuses of our website; or
4.1.3 our compliance with a legal obligation to which SRS GROUP OF COMPANIES is subject. For example, we have a regulatory duty to investigate and respond to complaints made against us and may need to process your data as part of such investigation.
5. DISCLOSURE OF YOUR INFORMATION
5.1 There are circumstances where we may wish to disclose or are compelled to disclose your personal data to third parties. This will only take place in accordance with the applicable law and for the purposes listed above. These scenarios include disclosure:
5.1.1 to our subsidiaries, branches or associated offices;
5.1.2 to our outsourced service providers or suppliers to facilitate the provision of our services or products to our Users, for example, the disclosure to our data center provider for the safe keeping of your personal data, webhosting provider through which your personal data may be collected, identity verification partners in order to verify your identity against public databases;
5.1.3 to third party service providers and consultants in order to protect the security or integrity of our business, including our databases and systems and for business continuity reasons;
5.1.4 to our carriers and/or our reinsurers, to facilitate the provision of our services or products to you;
5.1.5 to another legal entity, on a temporary or permanent basis, for the purposes of a joint venture, collaboration, financing, sale, merger, reorganization, change of legal form, dissolution or similar event. In the case of a merger or sale, your personal data will be permanently transferred to a successor company;
5.1.6 to legal advisors who may need to manage or litigate an insurance claim;
5.1.7 to public authorities where we are required by law to do so; and
5.1.8 to any other third party where you have provided your consent.
6. INTERNATIONAL TRANSFER OF PERSONAL DATA
6.1 We may transfer your personal data to a third party in countries outside Greece for further processing in accordance with the purposes set out in this policy. In particular, your personal data may be transferred throughout the SRS GROUP OF COMPANIES and to our outsourced service providers located abroad. In these circumstances we will, as required by applicable law, ensure that your privacy rights are adequately protected by appropriate technical, organization, contractual or other lawful means. Please contact the data protection officer for a copy of the safeguards which we have put in place to protect your personal data and privacy rights in these circumstances.
7. RETENTION OF PERSONAL DATA
7.1 If you are, or have previously been, a customer of ours then we may continue to hold and process your information for the purpose of continuing to carry out our obligations in connection with the insurance contract between us and you. We will continue to hold and process your information for the duration of the insurance contract and for a reasonable period of time afterwards as required by law.
7.2 We may keep an anonymized form of your personal data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful interest in doing so.
8. DATA SUBJECT RIGHTS
8.1 Data protection law provides individuals with numerous rights, including the right to: access, rectify, erase, restrict, transport, and object to the processing of, their personal data. Individuals also have the right to lodge a complaint with the relevant data protection authority if they believe that their personal data is not being processed in accordance with applicable data protection law.
8.1.1 Right to make subject access request (SAR). Where we are processing your personal data as a data controller you may, where permitted by applicable law, request copies of your personal data. If you would like to make a SAR, i.e. a request for copies of the personal data we hold about you, you may do so by writing to the data protection officer whose contact details are above. The request should make clear that a SAR is being made. You may also be required to submit a proof of your identity and a fee.
8.1.2 Right to rectification. You may request that we rectify any inaccurate and/or complete any incomplete personal data.
8.1.3 Right to withdraw consent. You may, as permitted by applicable law, withdraw your consent to the processing of your personal data at any time. Such withdrawal will not affect the lawfulness of processing based on your previous consent. Please note that if you withdraw your consent, you may not be able to benefit certain service features for which the processing of your personal data is essential.
8.1.4 Right to object to processing. You may, as permitted by applicable law, request that we stop processing your personal data.
8.1.5 Right to erasure. You may request that we erase your personal data and we will comply, unless there is a lawful reason for not doing so. For example, there may be an overriding legitimate ground for keeping your personal data, such as a legal obligation that we have to comply with, or if retention is necessary for us to comply with our legal obligations.
8.1.6 Your right to lodge a complaint with the supervisory authority. We suggest that you contact us about any questions or if you have a complaint in relation to how we process your personal data. However, you do have the right to contact the relevant supervisory authority directly. To contact the HELLENIC DATA PROTECTION AUTHORITY, please visit https://www.dpa.gr for instructions.
9. NON-PERSONAL DATA
9.1 We collect and use the following types of non-personal information:
9.1.1 Internet Protocol (IP) addresses. When you visit our site, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our site visitor, and to optimize our website. We do not link IP addresses to personally identifiable information.
9.1.2 Cookies. Cookies are small text files that are placed on your computer by the websites you visit. They are widely used in order to make websites works, or work more efficiently, as well as to provide information to the owners of the site. You may delete and block all cookies from this website, but if you choose to do so parts of this site may not work.
9.1.3 Session Cookies. Sections of this website use ‘session cookies’ which help us to improve our website, assist with the navigation through certain parts of the website and deliver a better and more personalized service. Session cookie specifically enable us to keep track of your movement from page to page within the website so you don’t get asked for the same information each time you navigate to a new page. They also allow us to recognize you so that any page changes.
9.1.4 Google analytics. These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve our website. The cookies collect information in an anonymous form, including the number of visitors, where visitors have come to our website from and which pages they visit. For more information on Google’s Privacy Policy click here.
9.1.5 Google ReCAPTCHA. This site uses Google’s ReCAPTCHA which collects personal and non-personal information. ReCAPTCHA uses an advanced risk analysis engine and adaptive challenges to keep malicious software from engaging on our website. This program is subject to its own privacy policy which we encourage you to review before using our website.
10. LINKED WEBSITES
Please note that any websites that may be linked to our websites are subject to their own privacy policy.
Terms of use
1. INFORMATION ABOUT US
This Website is operated by SRS WHOLESALE (RE)INSURANCE BROKERS SINGLE MEMBER S.A (“SRS” “We”, “Us”, “Ourselves” or any generic term or phrase). We are registered in Greece under company number 150313703000 and have our registered office at 44 Vasilissis Amalias Avenue, 10558 Athens. Our main trading address is 44 Vasilissis Amalias Avenue, 10558 Athens. Our VAT number is GR801153262.
SRS WHOLESALE (RE)INSURANCE BROKERS SINGLE MEMBER S.A is authorized and regulated by the Athens Chamber of Professionals / Bank of Greece – Department of Supervision of the Private Insurance Sector..
2. ACCESSING OUR WEBSITE
Access to our Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our Website without notice. We will not be liable if for any reason our Website is unavailable at any time or for any period.
From time to time, we may without liability restrict access to some parts of our Website, or our entire Website.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to, or permit its use by, any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.
You are responsible for making all arrangements necessary for you to have access to our Website. You are also responsible for ensuring that all persons who access our Website through your internet connection are aware of these terms, and that they comply with them.
3. INTELLECTUAL PROPERTY
All material contained on the Website is our property or the property of our third-party licensors. All such intellectual property rights in the Website are reserved.
We grant you a limited license to access any part of the Website you are authorized to access for the sole purpose of obtaining information concerning SRS and the services it offers, and, in relation to brokers using the Website via the broker login, for the sole purpose of reviewing the relevant information in connection with customers for whom brokers act as agent.
You may not use the Website or any of the content for any other purpose whatsoever without our express written permission.
You may not:
- remove any copyright, trademark or other intellectual property right notices contained in material on the Website; or
- modify or alter all or any part of the Website or any materials contained on the Website without our prior written agreement, other than for the purpose of reasonable personal use.
4. INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE
We process information about you in accordance with our Privacy and Cookie Policy as amended from time to time. By using our Website, you consent to such processing and you warrant that all data provided by you is complete and accurate. In the event that SRS undergoes reorganization or is sold to a third party, any personal information SRS holds about you may be transferred to that reorganized entity or third party, provided that their usage of it remains in accordance with our Privacy and Cookie Policy.
5. RESTRICTIONS ON USE
As a condition of your use of this Website you agree that you will not:
- reverse engineer or decompile (whether in whole or in part) any software at the Website (save to the extent expressly permitted by applicable law);
- enter those parts of the Website that are protected by password unless you have, and are entitled to use, a valid password;
- publish, post, upload, distribute, disseminate or otherwise transmit, information or pictures that are obscene or pornographic onto the Website;
- use threatening, menacing, racist, offensive, defamatory, libelous, slanderous or otherwise unlawful language on the Website;
- upload anything to the Website that contains software or other materials in breach of any intellectual property rights or in breach of confidence; or
- engage in any behavior intended to inhibit any other user from using and enjoying the Website or is otherwise likely to damage or destroy the reputation of the Website, including, without limitation, hacking into the Website, delivering viruses or forwarding chain letters, surveys, contests or pyramid schemes.
6. LINKING TO OUR WEBSITE
You may link to our home page, provided you do so in a way that is fair and in accordance with your local law and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists, or suggest that our Website or any part of it is owned by you.
You must not establish a link from any website that is not owned by you.